Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to include contact details and order number in return package.
To start a return, you can contact us at thetraditionalattireltd@outlook.com. Please note that returns will need to be sent to the following address:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to include contact details and order number in return package.
To start a return, you can contact us at thetraditionalattireltd@outlook.com. Please note that returns will need to be sent to the following address:
The Traditional Attire
113 Frodingham Road
Scunthorpe
DN15 7JT
If your return request is accepted, our team will guide you through the process as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at thetraditionalattireltd@outlook.com.
If your return request is accepted, our team will guide you through the process as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at thetraditionalattireltd@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. In the occasion that our team notices a product that has been worn and returned eg. marks, perfume smell, removed tags, the refund will not be processed.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. In the occasion that our team notices a product that has been worn and returned eg. marks, perfume smell, removed tags, the refund will not be processed.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item. Once the return has been received and inspected, eligible items will be refunded. This ensures a smooth and convenient process. For exchanges, please contact the team and they will provide you with further instructions.
PLEASE NOTE: NO RETURNS ON INTERNATIONAL ORDERS- UK ONLY